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OGP NAP4 Ideas Responsiveness

Unique ID

Source of idea




Net Hui 2019

Register of Government's innovation activities.



Net Hui 2019

Evaluate government public consultation processes and the impact they have had.



Net Hui 2019

Improve access to authoritative government information, e.g. improved readability of government websites - in plain English and plain Te Reo.



Net Hui 2019

Extend the scope of current Commitment 11 [Authoritative dataset of government organisations as open data for greater transparency] to include the structure that organisations use, white spaces and overlaps.




Any complex legislative proposal amending existing law results in the release of a marked-up version of the legislation containing the proposed amending provisions to assist potential submitters.

The provision of such marked-up material greatly assists submission preparation, allowing submitters’ time to be focused on identifying areas for legislative improvement, thereby also improving productivity by no longer requiring multiple parties considering making submissions to complete similar work marking up legislation.

The Financial Services Legislation Amendment Bill is an example where the failure of officials to provide a marked-up version of the Financial Markets Conduct Act led to duplicate work having to be completed by multiple parties that I believe likely impacted upon the submission process to the detriment of obtaining better legislation.

Further, following the passage of the Financial Services Legislation Bill, there is still no easy way of seeing what it will eventually look like, because the Financial Markets Conduct Act will not be updated on the NZ Legislation website until the amended legislation actually comes into force in June 2020, again making it difficult to understand and plan for the change. In this circumstance, I submit that consideration should also be given to providing a version of the legislation containing the new provisions ahead of the provisions actually coming into force, appropriately marked up to ensure that there is no misunderstanding as to what applies when.



Cooperation and coordination between agencies on the scheduling of consultations/engagement of interest to civil society.

As an illustration of why this would be useful I’ve included below a table of the public consultation deadlines my small team of currently two needs to meet over your consultation period.

Submission Date due

Mental health guidelines - MoH 17 January

Public Service Legislation Bill 31 January. Oral subs in Feb.

Productivity Commission Future of Work Inquiry 7 February

Protection of First Responders and Prison Officers Bill 12 February

MBIE protection of contractors consultation 14 February

Education and Training Bill 14 February

Holidays’ Act (Bereavement Leave for Miscarriage) Bill 14 February

Disability Employment Action Plan 21 February

Taumata Arowai – the water rights regulator- Bill 4 March

Infrastructure Funding and Financing Bill 5 March

Consultation on New Zealand’s next Open Government Partnership Action Plan Jan to March


Papakura Youth Council


What gets in the way of young people having their say about the services they use (public transport, NCEA etc) and what can we do about that?

People think we’re too young Lack of a youth-friendly platform Not knowing the process

Thinking you have to be of age to complain

Too much of an effort, writing a whole submission (would be different if someone came to you, or explored different forms of submission)

Which part of government to ask (is it local board question? A government question? How do we find out who to ask?)

Brainstorm of govt services that affect us: Public transport, NCEA, uber, flamingo and other e- scooters, ownership of dogs, parks, houses, zones,

Barriers: Age


Papakura Youth Council


Barriers: People not having the platform (things are often small scale), fear of going unheard or being underestimated, scared to stick out, people being too prideful about issues they’re facing.


Papakura Youth Council


How to influence: de-stigmatise stigma around age, for example the whole boomer thing - older people having a perception of young people. Some people are a bit uneducated about mental health so it should be about fighting ignorance first. Peer mentoring age is a potential area of growth. At the same time, we acknowledge that our peers are often not licensed counsellors who can help with severe mental health issues, but there is a lack of services that are relatable and user friendly for rangatahi, and especially rangatahi from marginalised groups.


Wellington NAP4 Workshop 2020

OIA - need to be released in a usable form.

Should be easy to get information about services people are entitled to - simplification of process and information - need to be intuitive to the user.


Wellington NAP4 Workshop 2020

Don't assume everybody is connected - provide information in a way that is accessible to everyone (multiple channels) functional illiteracy - access to all means access to everyone



Wellington NAP4 Workshop 2020

Government "librarians" in the community - community brokers - roles for non-government intermediaries - navigators.

Work with local communities and councils


Wellington NAP4 Workshop 2020

Safe spaces to go to for the simplest human needs



Wellington NAP4 Workshop 2020


Ability to influence decision making - representation on Boards etc - really recognising diversity.


Wellington NAP4 Workshop 2020

Does Government really do continuous improvement? Accountability for change occurring. Means KPIs that agencies report against but are about participation, responsiveness and engagement



Wellington Youth Council


You should be referred to the right person/agency. There should be personal handover.



Citizens of New Zealand need precise definition of responsibilities of Ministers, the limitations of their powers, the liabilities they are subject to and the extent of the obligation - or absence of, to enforce Sections of the Acts within the portfolios they, having taken the Oath or Declaration, have the responsibility for administering under the terms of their Ministerial Warrant.

Currently , there seems to be no wording stipulating that ministers are obliged to enforce any given Section of any Act that they are responsible for administering.

The effect of the existing nebulous and limited language currently used is that Ministers have the discretionary/arbitrary power to refuse to enforce Sections of Acts which is allowing dysfunction and injustice to occur. If Ministers can choose to refuse to enforce Sections of Acts within the portfolios they hold, the effect of the law is lost.

e.g. from 2006-2013, a succession of three Ministers of Local Government refused to enforce section 83 of the Local Government Act 2002 which would have compelled the Kaipara District Council to consult with democratically elected representatives of Mangawhai Ratepayers and Residents' Association, despite their continuous appeals for Ministerial intervention. The result is a community divided, $57,000,000 owing in illegally struck loans, inappropriate and unaffordable infrastructure (sewerage reticulation) widespread cynicism among voters leading to withdrawal from the political process , $179,000 in costs awarded against the democratically elected community leaders by the Court of Appeal on behalf of the Northland Regional Council.

The absence of a clear definition of Ministers' responsibilities and obligations left appellants without a reference point.


Wellington NAP4 Workshop 2020

OGP values as a guide to responsiveness.



Wellington NAP4 Workshop 2020

It starts with the culture, CEOs, SLTs. Don't protect, don't hide.



Wellington NAP4 Workshop 2020

Co-design of services and mix of services and budget.

Principles of Te Tiriti.



Wellington NAP4 Workshop 2020

Use data, information and analysis to change services to evolving community needs.



Wellington NAP4 Workshop 2020

People's forums to assist agencies in New Zealander engagement



Wellington NAP4 Workshop 2020

Use experts to spot gaps in info and data.



Wellington NAP4 Workshop 2020

Inform practice via Principles of a Kaupapa Māori ethical framework see



Wellington NAP4 Workshop 2020

Ministry of Education make their contacts clear not to use this under unsolicited Act



Wellington NAP4 Workshop 2020

Requirement to publish submissions and the analysis of them, the response to them (their disposition).



Wellington NAP4 Workshop 2020

Line of communication need to be clear and specific

Phone numbers etc not always clear,


Wellington NAP4 Workshop 2020

You should get first and last name of officials

You never get first and last name.


Wellington NAP4 Workshop 2020

Need numbers to call that have people on the other end who know what you're talking about or how to connect you always but especially when online forms break e.g.: for consultation.

Who do you go to for help?


Wellington NAP4 Workshop 2020

Surveys are not always user friendly e.g.: you can prepare in advance to help you fill them out but that information isn't given.



Wellington NAP4 Workshop 2020

Clarity about people/ who to contact is needed. A public service that answers telephones.



Wellington NAP4 Workshop 2020

Not everyone has digital access so government needs to support engagement through other channels or government needs to ensure everyone has digital access.



Wellington NAP4 Workshop 2020

Publish the results of consultation.



Wellington NAP4 Workshop 2020

Services - some key services need to be available to all in different formats, platforms, regions: simplified



Wellington NAP4 Workshop 2020

PDF and word versions of documents.



Wellington NAP4 Workshop 2020

Not everyone has access to computers - need to think about different tools



Wellington NAP4 Workshop 2020

Government needs to think about tools that can engage a broader audience



Wellington NAP4 Workshop 2020

Answer the phone

Customer service responsiveness only captures one part of what government does. Sometimes I want to influence on foreign policy, the budget etc.


Wellington NAP4 Workshop 2020

Better referral process needed. No connection to IT people when the submission forms break, receptionists don't know who to put you through to and when you get the team they say they don't do IT.



Wellington NAP4 Workshop 2020


If you ask people around the country about responsiveness you would get very different answers than clued up Wellingtonians


Wellington NAP4 Workshop 2020


Pest management consultation was a good example that worked well.


Commonwealth Youth NZ

  • Making an engagement process more known/accessible
  • Making complaints processes more visible
  • Situationally specific complaints processes/Responsive to issues
  • Social media engagement
  • Website for common issues of different age groups
  • High-School aged people
  • NCEA
  • Public Transport
  • Uni aged people
  • Tenancy
  • University
  • Public transport
  • Local government
  • Regional councils
  • District councils
  • City councils
  • Structure of local government
  • Busses
  • Time constraints
  • Geography- rural areas
  • Access to decision making processes
  • No clear process (known or understood) to engage
  • Where to complain/make submissions
  • Especially for school age children
  • Not engaging because they forget/not a priority


Dunedin Youth Council

Use social media. If there was something interesting about government as I was scrolling that would be awesome.



Dunedin Youth Council

Accessible avenues for students to have a say, as many as possible to suit different needs like videos, focus groups, school visits, workshops etc.



Dunedin Youth Council

Can there be an email address for youth? (brought up police havemysay email for armed trial feedback as an example where they could use their voice)



Dunedin Youth Council

Google forms are really simple and easy to use



Dunedin Youth Council

Engagement is usually out of our way, make it easy and simple.




#openresponse needed in NZ, as in othe countries






Given the chance to run a trial, or at least get started on, a representative deliberative process some things occur to me.

Since there is no experience in NZ of Government commissioning a representative deliberative process, nor within the private or not-for-profit sectors of organising, running and facilitating such a process, it seems me that there is a need for a working group within the OGP setup to look in some depth into how an “empower” level process should be trialled, at what policy problem it should be aimed, and which of the 12 OECD models would be appropriate (probably either a full Citizens’ Assembly or at least a Citizens’ Jury). Absent any organisation in NZ with direct experience of running representative deliberative processes, and able reliably to provide independent organising and facilitating skills, the new Democracy foundation in Australia would, I am pretty sure, be happy to help.



Tupu Tai Workshop

Make sure that there are different channels of communication, such as over the phone or online for the people who are not comfortable with face to face connections.



Tupu Tai Workshop

Make conversations more personal, not just talking to a machine, not condescending, not patronizing. Don't forget that the people asking for help don't know things that you're



Tupu Tai Workshop

Put work into relationships. Have monthly meetings and go even if you don't have something to ask - especially with Māori, the group might want to raise something.



Tupu Tai Workshop

Have one place for information that can be trusted. E.g. For COVID-19, you could rely on Ashley Bloomfield. You did not have to go through 7 websites or 7 links to access information.



OGP NAP 4 Ideas Transparency Accountability

OGP NAP 4 Ideas Participation

OGP NAP 4 Ideas Other

Fourth National Action Plan