We will improve knowledge of tools and techniques policy makers can use to create more open and user-led policy.

Objective: To ensure that policy advice to government is better informed by insights from those most affected by government policy and programmes, by input from diverse points of view, and by data and evidence.


Status quo: Commitments to consult interest groups have long been part of New Zealand policy making – for example it is written into New Zealand’s CabGuide (Guide to Cabinet and Cabinet Committee Processes) and regulation analysis practices. We can improve consultation practices, for example, by exploring digital tools and evolving fit-for-purpose participatory decision-making practices. There is also an array of new approaches,  to engage directly with ‘customers’, or those that will be affected by government decisions, that can add value to the design of policy and subsequently deliver greater public value.


Ambition: We will create accessible, easy-to-digest guidance material on: being an ‘intelligent customer/user’ of data and evidence; methods for gathering and generating insights from others, particularly those directly affected by policy and public services; using collaborative approaches, so that policy is informed by a broad range of input and expertise and meets user needs; testing and improving policy and services with citizens-as-users. 


Lead agency: Head of the Policy Profession, the Department of the Prime Minister and Cabinet


Timeline: October 2016 – June 2017


OGP values: Civic participation, public accountability, technology and information.


Progress reports

Commitment 7 progress report: March to May 2017 (PDF, 100KB)

Commitment 7 progress report: June to August 2017 (PDF, 123KB)



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