We will improve government agency practices around requests for official information under the Official Information Act (OIA).

Objective: To make government information more accessible by adopting a consistent set of agency practices in response to requests for official information.


Status quo: Practice around how agencies handle requests for official information is not uniform, agencies are burdened by increasing administrative load around official information requests, and people find it hard to navigate the systems.


Ambition: We are committed to improving how government responds to requests for official information.


Lead agencies: State Services Commission, Ministry of Justice


Timeline: October 2016 – June 2018


OGP values: Access to information, civic participation, public accountability, technology and information.


New or ongoing commitment: New


Verifiable and measurable milestones to fulfil the commitment:

  • Ensure information about the OIA (how to make requests, etc) and responses to requests are easy to access on agency websites. This could include development of single OIA web pages for agencies
    Start date: November 2016   End date: March 2017


  • Publish OIA statistics (how many requests, time taken to respond, etc)
    Start date: November 2016    End date: March 2017


  • Develop a clear statement of government policy on proactive release of Cabinet papers and related material
    Start date: October 2016   End date: June 2017


  • Develop a suite of consistent measures about OIA performance
    Start date: November 2016             End date: November 2017


  • Improve access to official information by publishing responses to requests on government websites and developing principles for more proactive release
    Start date: November 2016          End date: February 2017


  • Agencies will be supported to deliver through the development of appropriate guidance and training
    Start date: November 2016 End date: June 2018 


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